Tandoor et grille
If you have a problem with an order, a delivery or a dish, that is not this page. That is customer support. This page is only about the website itself: the site loads slowly, a button does not work, the cart does not save, the payment page fails, the confirmation email never shows up.
We keep the two things separate on purpose. The people who handle food questions are not always the same people who can fix a checkout bug, and mixing them makes everyone wait longer.
The cart empties when you reload the page. The menu does not load on mobile. You get an error when you try to place an order. The price shows in dollars but you expected another currency. A photo is broken. The page is stuck on a loading spinner.
Most of these are not serious. The cart uses local storage, so if you clear your browser data it resets. The menu loads from a server, so a slow connection or an ad blocker can block it. Sometimes a browser extension interferes with the checkout script.
Reload the page. Close the tab and open a new one. Try a private window, without extensions. Switch from mobile data to Wi-Fi, or the other way around. Clear the browser cache for this site. Try another browser, Chrome or Firefox or Safari.
If you are on a work computer or a school network, some services are blocked at the network level. That is not something we can fix from our side. Try from your phone on mobile data to check if the problem follows you.
The payment page shows a blank screen. The card form does not accept your number. You get an error after clicking pay. Most of the time, this is a bank security step that did not go through. Your bank may have blocked the transaction because it looks unusual.
Call your bank first. If they say the transaction was never sent, then it is on our side and we want to know. Write to us with the date, the time, the amount and, if you can, a screenshot of the error. Do not send your card number, ever.
You cannot log in. The password reset email never arrives. You created an account but it does not recognize your email. Check the spam folder first, it is almost always the spam folder. Then try the reset again, and wait a few minutes before trying a third time.
If you signed up with Google and now try to log in with a password, it will not work. The account was created through Google and the password field is empty. Use the Google button again. If you want to switch to a password login, write to us and we will see what we can do.
Send us the page URL, what you were trying to do, what happened instead, and what device and browser you use. A screenshot helps a lot. If you can reproduce the problem, tell us the exact steps. The more precise you are, the faster we can fix it.
We read every report. We do not always reply right away, because some bugs take time to track down, but they do get logged. If the same issue comes up from several people, it moves up the list.
Order mistakes, late deliveries, missing dishes, allergy questions. Those go to customer support, not here. We are not trying to bounce you around, it is just that the food side and the website side are handled by different people and it is faster if you land in the right place from the start.
